IT assistants are responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems. An IT assistant’s duties include configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users. Assistants may work at a help desk, answering calls and e-mails regarding the computer network or communication systems. They may also be responsible for writing reports, tracking inventory, evaluating new technologies, negotiating contracts with vendors, and developing contingency plans in case of network failure. IT assistants may also work in other technological specialties, such as Web design or Internet security.
Qualifications vary depending on the job. Some employers require IT assistants to hold a bachelor’s degree in information systems, computer science, or a related degree, while others require technical training coupled with experience. Certifications offered by certain hardware and software vendors, such as Microsoft, are generally beneficial. Knowledge of computer networking systems and computer hardware and is essential. IT assistants also troubleshoot network systems and computer hardware and make repairs when necessary.